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Hub: Lifecycle · Reviews

Owner Accountability

Every review names its reviewers, and reminders go to those people rather than a shared address. Accountability is recorded against an individual, so it stays clear who was asked and who answered. Reviews stop being everybody's problem, and therefore nobody's.

  1. 01

    Pain Point

    What's the problem?

    Reviews sent to a shared mailbox belong to nobody, and quietly go unanswered until somebody notices months later.

  2. 02

    Remedy

    How do we attack it?

    Name the reviewers on every review and send reminders to them rather than to a shared address

  3. 03

    Your Value

    What do you get out of it?

    Makes review work personal, so it gets answered rather than absorbed by a mailbox