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Hub: Lifecycle · Reviews

Four Decision Types

A reviewer chooses one of four outcomes: retire, resolve, ignore or reject. The reason is required rather than optional, so the record answers why as well as what. Six months later the question is rarely whether a decision was made, but what the reasoning was, and that is the part most systems fail to keep.

  1. 01

    Pain Point

    What's the problem?

    A yes-or-no review loses the reason, which is the part anyone actually asks about six months later.

  2. 02

    Remedy

    How do we attack it?

    Retire, resolve, ignore or reject, with the reason required rather than optional

  3. 03

    Your Value

    What do you get out of it?

    Records why something was kept, which is the question audits and handovers really ask