← Other Athentra features

Module: Provisioning · Process

Automatic Retry on Failure

Provisioning that fails for transient reasons is retried automatically with backoff. Where it cannot recover, the request can be retried manually or cancelled, and its state is visible to both the requester and administrators. A momentary API failure stops turning into a support ticket and a confused user.

  1. 01

    Pain Point

    What's the problem?

    Provisioning that fails on a transient Graph error leaves a user waiting with no idea anything went wrong.

  2. 02

    Remedy

    How do we attack it?

    Retry failed provisioning automatically with backoff, and allow a manual retry or cancel

  3. 03

    Your Value

    What do you get out of it?

    Transient failures resolve themselves instead of becoming support tickets