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In-App Support Management
Core Athentra Platform
Area: Support
Support tickets can be created, assigned, managed, resolved, and closed without leaving Athentra. This provides a structured way to handle questions, issues, and user assistance inside the platform. The process keeps ownership clear and creates an auditable support trail for product and governance operations.
Pain Point
Support requests are often handled informally, creating unclear ownership, poor traceability, and inconsistent resolution.
Remedy
Create, assign, manage, resolve, and close support tickets directly within Athentra.
Your Value
Provides a structured, auditable support process without users leaving the platform.
Alles, was Sie für die autonome M365-Verwaltung benötigen
Alles, was Sie für die autonome M365-Verwaltung benötigen
Built around Microsoft 365
Athentra is built around the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Entra ID, Power Platform, Dataverse, Power Automate, and Power BI. It helps organisations govern what they already use instead of creating another isolated governance layer.
Why teams trust Athentra
Microsoft 365 focused | Built around Microsoft Power Platform | Customer data can remain in the customer’s Dataverse where applicable | Designed by Microsoft Cloud governance experts | Supports governance, compliance, access, reporting, and automation use cases
Designed for
M365 Administrators | IT Managers | Security Teams | Governance Owners | Business Owners
Without Athentra
Manual checks | Spreadsheets and exports | Inconsistent follow-up | Reactive governance | Admin effort grows over time
With Athentra
Automated scanning | Policy-based detection | Automated actions and reviews | Central dashboards and registers | Continuous governance at scale
Designed for Automation
Athentra is designed for automated governance. Depending on the feature, scans, policies, notifications, approvals, reviews, reports, and remediation actions can be configured to run consistently with less manual follow-up.
Designed for Customization
Athentra can be adapted to customer-specific governance rules, approval paths, notifications, reporting needs, and operating models using its Microsoft-native foundation.
Modularized for your specific needs
Athentra features can be positioned within Athentra Modules so customers can start with the area that solves their most urgent governance challenge and expand later.